The Madcap HQ resides within a former country music radio station, WTNC, on the outskirts of up-and-coming Thomasville, North Carolina. In its heyday, the radio station hosted the likes of Johnny Cash, Tex Ritter, and other country music luminaries when they passed through western North Carolina. In fact, one of our associates remembers once DJ-ing at the radio station back in the 1980s. “I played a lot of Dolly and Kenny,” she tells us. Today the Madcap Cottage HQ is a welcoming beacon of prints, patterns, and color in an oft-beige world. Join the army!

Sadly, no. But if you happen to pull into our driveway, knock, and ask nicely, we might just give you a little tour and offer up a coffee if we are in town.

No. You can find the Madcap Cottage product range at the wonderful Boxwood Antique Market in heart of downtown High Point, North Carolina. The address is 520 North Hamilton Street, High Point North Carolina and the phone number is 336-781-3111.

Stay tuned. Our Retailers and Trade Showrooms list will be coming soon. Until then, you can email us at hello@madcapcottage.com to find out where our products are sold.

We are always looking for interesting, engaging retailers around the country! Please email us at hello@madcapcottage.com and tell us a little bit about you and your shop. We will get back to you promptly.

John and Jason Oliver love some good PR. Please email us at hello@madcapcottage.com and we will get back to you promptly.

For more information about specific Trade pricing, please register HERE for a Trade account.

We love to work with interior designers! Please return to the Madcap Cottage home page ad click on the Trade Log-In button at the top navigation and sign up for a Trade account. Once we approve the Trade account (usually within 24 hours), you will have access to all Madcap Cottage exclusive Trade pricing. For more information, email us at trade@madcapcottage.com.

Sadly, they cannot. But you may send them treats. They will be most grateful and will probably lick the box. Please note that we support Ruff Love Rescue, a Thomasville, North Carolina-based no-kill pet rescue, so feel free to give them a donation if you are feeling so inclined.

Very rarely and only for the very right customer and project. But reach out to us at hello@madcapcottage.com with information about your wants and needs and we will get back to you.

Yes. Please call 336-310-9769. You might just find yourself talking to Jason Oliver.

No. One discount per order.

Unfortunately, no. Sale and discount pricing cannot be applied to previous orders. We are also unable to cancel and reissue existing orders to apply sale pricing. 

Please email us at hello@madcapcottage.com or call us on 336-310-9769. We value exceptional customer service and hope to make the Madcap Cottage ordering process easy and seamless, but there might always be the occasional bump in the road. Reach out to us, and we will get you sorted.

Please email us at hello@madcapcottage.com, and we will get you sorted.

Please make note of any date requirements in the notes section when you place your order online. We suggest that you also email us at hello@madcapcottage.com to double check that your message has been received, or call us on 336-310-9769.

No. We will ship your order as specific items are available. You will receive email notifications that will alert you when items have shipped.

We love to wrap a gift and include a personalized note. Please make note of your request in the notes section when you place the order.

Our fabric samples are 9" squares.

Our wallpaper samples are 12"L x 7" W

Absolutely! Because we print to order in America, we are very nimble and love to offer capabilities that other, more corporate fabric and wallpaper houses are not able to deliver. For a custom order, we ask for a TK-yard minimum. And, yes, we can print on velvet, 100% cotton, 100% linen. And, yes, we can “chintz” fabric to give it a lovely polished cotton look and feel. We can also craft Madcap Cottage outdoor fabrics that will withstand the wear and tear of the great outdoors. Reach out to us at hello@madcapcottage.com for more information and to discuss the project at hand.

Absolutely! Because we print to order in America, we are very nimble and love to offer capabilities and substrates that other wallpaper houses are not able to deliver. Please reach out to us at hello@madcapcottage.com

Any Madcap Cottage pattern can be ordered as a wallpaper in any of three formats:

1. Untrimmed traditional, clay-coated paper
2. Peel and stick paper
3. Pre-pasted paper

Absolutely. Please reach out to us for more information on minimums, etc.

Absolutely. Please reach out to us for more information on minimums, etc.

Absolutely. Please reach out to us for more information on minimums, etc.

Absolutely. We love creating custom creations for our clients. Reach out to us at hello@madcapcottage.com for more information about how this process works.

You have the right to refuse the item. Please document any and all damage with detailed photographs of the packaging before refusing. Please do NOT discard of any damaged packaging materials as UPS, etc. will not process a claim without very specific images of the damaged box, etc.

Make a note of the damage on the delivery service’s paperwork before signing for the item. If you do NOT note the damage on the paperwork, it is likely that we will not be able to issue a refund or replace the item.

Whether #1 or #2, you must reach out to us at hello@madcapcottage.com with your contact information, order number, description of damage, and photographs of the damage and damaged packaging. We will then work with you to correct the problem.

Since some items ship directly from the manufacturer and others are shipped from our warehouse, your purchase(s) may arrive in more than one shipment. Your order confirmation will note how items have shipped and the number of shipments per order.  Please check this information before contacting us. If you have checked this 

information and find that you are still missing part of your order, please reach out to us at hello@madcapcottage.com.

Our white-glove service will deliver an item into your home. As this service is significantly more costly than traditional shipping methods, it is reserved for furniture and rugs larger than 8’ x 10’.

White-glove items will not be delivered without a scheduled delivery appointment. Once the shipper has collected your order from us, they will reach out to you to schedule the delivery.

White Glove Shipping rates include moving furniture up two sets of stairs. Please reach out to us at hello@madcapcottage.com if access to your room of choice requires more than two flights of stairs as we will need to obtain a revised shipping quote. 

We accept returns on the following purchases ONLY:

1. Rugs
2. Lighting
3. Accessories

You may return any unopened/unused rugs, lighting, and accessories within 7 days of receipt for a full refund through the original form of payment. Shipping fees are not refundable with the exception of damaged merchandise. Should you wish to return an item, please reach out to us at hello@madcapcottage.com with your order number, contact information, and the reason for the return. We will email you back within 24 hours. You are responsible for all return shipping costs. All returned items must be sent back in their original packaging.

Please note that the following items have restocking fees:

• Rugs larger than 3’ x 5’ -- $100 per item
• Lighting -- $50 per item

As fabrics, wallpaper, trim, and furniture are made to order, these items CANNOT be returned.

Any Custom items—such as bespoke pillows, window treatments, table linens, and bedding—cannot be returned either.

No. We do not offer exchanges. Please read our Returns Policy, above.

Please be sure to review the Vintage listing/photos and video content carefully (and ask any questions about any possible damage/wear and tear/etc. to the item before you make the purchase) as Madcap Cottage Vintage items cannot be returned. All Vintage sales are final. Period.

Sorry, no. These are samples and non-returnable.

No. All wallpaper and fabric sales are final. If you are unsure about a wallpaper or fabric color or pattern, we suggest that you order a sample before finalizing your purchase. All Madcap Cottage wallpapers and fabrics are printed to order. If you need to adjust or cancel your order you must notify us in writing at hello@madcapcottage.com within 24 hours of the order being placed.

Sorry, no. Our paper products are printed to order and cannot be returned.

Sorry, our custom table linens, pillows, bedding, etc. are not returnable as they are made to order.

Sorry, but final-sale or clearance items cannot be returned.

Unfortunately, we do not accept returns on holiday and seasonal products.

We accept returns on the following purchases ONLY:

1. Accent Rugs (no returns on made to order rugs)
2. Lighting
3. Accessories

You may return any unopened/unused accent rugs, lighting, and accessories within 7 days of receipt for a full refund through the original form of payment. Shipping fees are not refundable with the exception of damaged merchandise. Should you wish to return an item, please reach out to us at hello@madcapcottage.com with your order number, contact information, and the reason for the return. We will email you back within 24 hours. You are responsible for all return shipping costs. All returned items must be sent back in their original packaging.