Shopping FAQs

Shipping

Domestic Shipping
Please note that our website currently can only process orders with shipping addresses in the continental United States. We can ship to Alaska and Hawaii, but you will need to email or call us about additional shipping charges for these orders at [email protected] or 336.310.9769.

International Shipping
At this time, it is not possible to specify addresses for international destinations and U.S. territories when placing an order online. However, you may email or call us about international purchases/shipping rates at [email protected] or 336.310.9769. Duties and taxes will be the responsibility of the recipient.

Where do you ship?

Madcap Cottage can ship to street addresses in the continental U.S. If you live in Alaska, Hawaii, or Puerto Rico reach out to us with your shipping address and a list of items that you wish to purchase, and we will obtain a shipping quote. White-glove shipping is not available for Alaska, Hawaii, or Puerto Rico.

What is white-glove shipping?

Our white-glove service will deliver an item into your home and room of choice. As this service is significantly more costly than traditional shipping methods, it is reserved for items that are oversize, heavy, fragile, or one of a kind. Items that ship via white-glove service will be noted in the item listing. White-glove items will not be delivered without a scheduled delivery appointment. Once the shipper has collected your order from us, they will reach out to you to schedule your delivery. All other orders ship via USPS, UPS, or FedEx.

Do white-glove orders take longer to arrive?

Because white-glove shipping is a bespoke service—and because carrier routes vary based on demand—delivery will take anywhere from 3 to 6 weeks from the time the shipper collects the item at our warehouse. Should you have questions about your white-glove delivery, please reach out to us at [email protected]. We will notify you once your order has been collected from our warehouse.

I received a damaged item. What should I do?

  1. You have the right to refuse the item. Please document any and all damage with detailed photographs before refusing.
  2. Make a note of the damage on the delivery service’s paperwork before signing for the item. If you do NOT note the damage on the paperwork, it is likely that we will not be able to issue a refund or replace the item.
  3. Whether #1 or #2, you must reach out to us at [email protected] with your contact information, order number, description of damage, and photographs of the damage. We will then work with you to correct the problem.

I am missing an item from my order. What should I do?

Since some items ship directly from the manufacturer and others are shipped from our warehouse, your purchase(s) may arrive in more than one shipment. Your order confirmation will note how items have shipped and the number of shipments per order.  Please check this information before contacting us. If you have checked this information and find that you are still missing part of your order, please reach out to us at [email protected].

Returns and Exchanges

What is your return policy?

We accept returns on most purchases. Some exclusions apply and those are listed, below. You can return any unopened/unused product within 7 days of receipt for a full refund through the original form of payment. Shipping fees are not refundable with the exception of damaged merchandise. Should you wish to return an item please reach out to us at [email protected] with your order number, contact information, and the reason for the return.

You are responsible for all return shipping costs. We will help you coordinate returns for items that must be shipped via a white-glove carrier.  For items shipped via white-glove delivery that are eligible for return, the return shipping fee (a minimum of $250) will be calculated and sent for your approval. A restocking fee of $100 will also be charged on all white-glove orders.

All returned items must be sent back in their original packaging.

Can I return vintage items?

Sorry, vintage items cannot be returned.

Can I return wallpaper and fabric?

Sorry, all wallpaper and fabric sales are final. If you are unsure about a wallpaper or fabric color or pattern, we suggest that you order a sample before finalizing your purchase. All Madcap Cottage wallpapers and fabrics are printed to order. If you need to adjust or cancel your order you must notify us in writing at [email protected] within 24 hours of the order being placed. 

Can I return final-sale or clearance items?

Sorry, but final-sale or clearance items cannot be returned.

How do I return an item?

Please contact us at [email protected] with your name, order number, contact information, and the reason for the return.

What are the return shipping and restocking fees?

You are responsible for all return shipping costs. For items shipped via white-glove delivery that are eligible for return, the return shipping fee (a minimum of $250) will be calculated and sent for your approval. A restocking fee of $100 will also be charged on all white-glove orders. Return shipping and restocking fees will be deducted from your refund. We will help you coordinate returns of any white-glove items.

The following items also have restocking fees:

Items shipped via white-glove service: $100 per item

Sales Tax

Does Madcap Cottage charge sales tax?

Madcap Cottage charges sales tax on orders shipped within North Carolina.

Does Madcap Cottage price match competitors?

At this time, we do not price match with competitors.

Does Madcap Cottage honor price adjustments?

We are sorry, but we do not accommodate price adjustments.

Need assistance?
Contact us at [email protected]
Or call us at 336.310.9769

Customer service is available Monday–Friday from 10 am–5 pm EST. Please leave a message, and we will return your call.