ShippingDo you accept international shipping addresses? Please reach out to us with your shipping address and a list of the items that you wish to purchase, and we will obtain an international shipping quote. Shipping charges vary depending on the weight of the package and the destination country. We are not responsible for any issues or delays with international customs nor are we responsible for any customs duties. Where do you ship? Madcap Cottage can ship to street addresses in the continental U.S. If you live in Alaska, Hawaii, or Puerto Rico reach out to us with your shipping address and a list of items that you wish to purchase, and we will obtain a shipping quote. White-glove shipping is not available for Alaska, Hawaii, or Puerto Rico. What is white-glove shipping? Our white-glove service will deliver an item into your home and room of choice. As this service is significantly more costly than traditional shipping methods, it is reserved for items that are oversize, heavy, fragile, or one of a kind. Items that ship via white-glove service will be noted in the item listing. White-glove items will not be delivered without a scheduled delivery appointment. Once the shipper has collected your order from us, they will reach out to you to schedule your delivery. All other orders ship via USPS, UPS or FedEx. Do white-glove orders take longer to arrive? Because white-glove shipping is a bespoke service—and because carrier routes vary based on demand—delivery will take anywhere from 3 to 6 weeks from the time the shipper collects the item at our warehouse. Should you have questions about your white-glove delivery, please reach out to us at firstname.lastname@example.org. We will notify you once your order has been collected from our warehouse. I received a damaged item. What should I do?
- You have the right to refuse the item. Please document any and all damage with detailed photographs before refusing.
- Make a note of the damage on the delivery service’s paperwork before signing for the item. If you do NOT note the damage on the paperwork, it is likely that we will not be able to issue a refund or replace the item.
- Whether #1 or #2, you must reach out to us at email@example.com with your contact information, order number, description of damage, and photographs of the damage. We will then work with you to correct the problem.